Short Summary:
The Implementation Practice Liaison role is responsible for coordinating and scheduling all implementation onboarding and training activities, focused on the delivery of operational excellence and customer satisfaction through every interaction.
The purpose of the Practice Liaison is to be the main point of contact for customers who have purchased or enquired about a product or service, so seamless and timely communications and coordination can be maintained.
Who are we:
Magentus products and services have been at the forefront of delivering health technology for more than 30 years, offering deep expertise across clinical systems, health informatics and practice management.
Across pathology, radiology, oncology (CHARM), maternity and practice management (Genie & Gentu), we are connecting the health ecosystem and transforming digital healthcare at scale. Driven by our dedicated teams across the globe, our success reflects our passionate commitment to improving healthcare outcomes.
What’s in it for you:
Flexible Working Environment: Work Hybrid.
Extra Leave: Parental / Volunteer / Pawrental / Birthday & the opportunity to purchase more.
Leadership & Development: Litmos learning / Future leaders program.
Employee Recognition: Annual celebrations / Peer recognition / CEO awards / Great tenure presents.
Wellbeing led: Community driven programs / Starlight partnership / EAP.
Most of all a supportive / inclusive and diverse company.
What about the role:
- In collaboration with PM Training Team and Implementation Consultants, identify and manage customer expectations and requirements, ensuring all interactions are noted and communicated to the necessary stakeholders.
- Review incoming projects and complete internal set up requirements for the project to be able to successfully progress.
- Proactively communicate timing, risks, delays, and priorities to all stakeholders.
- Scheduling bookings in accordance with guidelines for PM Trainer Targets and Trainer expertise.
- Manage customer data in our business systems and flow of information between systems.
- Monitor bookings for Training courses and events, liaising with venues, coordinating the availability of materials with venues, and liaising with Trainers, attendees, and other stakeholders.
- Maintain customer relationships and contribute to NPS through providing customer service excellence.
- Maintain a high level of strategic knowledge on PM Products, Add-ons, and Training offerings to provide clients with the best information to suit their needs.
- Pro-actively support the Professional Services team to meet business objectives.
What experience or qualifications do I need:
- Demonstrated ability to manage multiple priorities in a time-critical and fast-paced customer focused environment.
- Well-developed communication skills, with a demonstrated ability to communicate clearly, professionally, and effectively across written and verbal mediums in dealing with customers, team members and other stakeholders.
- Highly organised with great attention to detail.
- Ability to remain calm and focused under pressure.
- A flexible perspective and passion for efficiencies and finding solutions when issues arise.
- Proactive and motivated in taking the right initiatives to ensure strategic business goals are met.
- Previous experience with desktop and cloud-based Practice Management software is advantageous.
- Experience with Salesforce or other CRM preferred.
- Experience in planning and scheduling appointments with multiple stakeholders. Demonstrated negotiation and conflict resolution skills preferred.
Our values say a lot about us:
People are at the heart of everything we do at Magentus — we work as one team to create a healthier society.
One Team / Make a difference / We Care / Constant Evolution / Trust
Not confident that you have everything listed above? Don’t let that stop you applying for your potentially perfect next role.
